FREE SHIPPING IN ASIA
We offer Free Shipping on all orders over USD $69 in Asia.
Free shipping threshold refers to your order value after any any discounts have been applied.
Orders are sent out from our Hong Kong warehouse.
WE SHIP TO THE FOLLOWING REGIONS
- Hong Kong
- South Korea
- Sri Lanka
Shipping time frames depend on where you are located. Orders are generally dispatched from our warehouse within 1-2 business days. If you place an order on Friday, it will not be processed until the following Monday. Please keep this in mind if you are selecting an express shipping option.
Following dispatch, we aim to deliver orders within 7-10 business days. Please note that the delivery timeframes displayed here and at checkout are estimates, as we cannot guarantee that a parcel won’t encounter delays within the network.
OTHER SHIPPING INFORMATION
Shipments sent outside of Hong Kong are sold exclusive of Tax and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authority for rates.
We strongly recommend that you dispatch to a reliable address, Quad Lock is not responsible for lost/stolen orders.
All charges for customs clearance are the responsibility of the customer. We have no control over the charges and unfortunately we are unable to predict.
After your order is placed, you will receive shipping details via email.
If you have a question regarding shipping or need to arrange a return please click here.
CUSTOMS CLEARANCE - INDIA
All shipments received in India require KYC documents (Know Your Customer) for shipment clearance with customs. In the absence of these documents, clearance delays will result and shipments will go into customs bond (additional charges may be incurred) til documents are provided.
Quad Lock ships with 2 main carriers into India, please reach out accordingly to submit your KYC Documents once tracking details are received.